Privacy Policy

Pets Online PTY LTD is dedicated to safeguarding your privacy and adhering to its responsibilities under the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles (APP) concerning that information. If you are situated in, or are a citizen of the European Union, you may have additional rights under the European Union General Data Protection Regulation (GDPR). Similarly, if you are in California, you may have additional rights under the California Consumer Privacy Act (CCPA). For individuals in other jurisdictions, additional local requirements will apply.

This Privacy Policy outlines how and why Pets Online PTY LTD collects your personal information, its usage, and the controls you have over its utilisation. Please carefully read this policy. Your use of any aspect of our Website, Products, or Services implies your consent to the collection, transfer, processing, storage, disclosure, and other uses of your personal information in accordance with this Privacy Policy. If you disagree with the terms and conditions of this Privacy Policy, kindly refrain from using our Website, Products, or Services.

In this Privacy Policy:

(a) “personal information” refers to information about you that personally identifies you or may reasonably be used to personally identify you;

(b) “sensitive information” has the meaning given to that term in the Act;

(c) “Products” includes physical and digital products provided by Pets Online PTY LTD and its partners, either free or for a fee;

(d) “Services” encompasses the services outlined on our Website (including the provision of a forum for users to research and ask questions about the purchase of a new vehicle) and other services we offer periodically (including physical test drives of vehicles);

(e) “we,” “us,” or “Pets Online” denotes Pets Online PTY LTD ABN 76 657n 026 321,, a proprietary limited company trading under the name Pets Online, and its associated entities as appropriate;

(f) “Website” refers to www.petsonline.com.au or any other website from which the Products and Services are promoted and/or delivered; and

(g) “you” means you and anyone acting on your behalf or with your implied authority.

As part of our Products and Services, we facilitate connections between users and Pets Online Team Members and associated entities to give information on pets. This involves providing user contact details to Team Members and associated entities under specific circumstances, as confirmed and authorized by you or by accepting our terms and conditions during the registration or purchasing process.

Collection of your personal information

Pets Online collects various types of personal information when you register a user profile, use our Products and Services, or otherwise access the Website, including:

(a) Your name and contact details, including your email address;

(b) Usage data, including information about how you use our Website, Products, and Services;

(c) Profile data, including your username and password, your pet interests, preferences, feedback, and survey responses;

(d) Technical data, including your internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website;

(e) Marketing and communications data, including your preferences in receiving marketing from us and your communication preferences; and

(f) Information necessary for or incidental to the provision of the Products and Services.

Quality and integrity of personal information

You are responsible for the quality, accuracy, and integrity of any information provided in your account details, profile, or use of our Products or Services. Incomplete or inaccurate personal information may hinder our ability to provide the products and services you seek. You can update your personal information at any time by logging onto our Website and editing your account information and profile or by contacting us using the details below. However, we may retain previously recorded data in archives for record-keeping, security, and audit purposes. You can review your updated profile at any time to confirm your edits.