Privacy Policy

Car Expert Pty Ltd is committed to protecting your privacy and complying with its obligations under the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles (APP) in respect of that information. If you are located in, or are a citizen of the European Union, you may have additional rights under the European Union General Data Protection Regulation (GDPR). If you are located in California, you may have additional rights under the California Consumer Privacy Act (CCPA). If you are located in another jurisdiction, additional local requirements will apply.

This Privacy Policy explains how and why Car Expert Pty Ltd collects your personal information, how we use it and what controls you have over our use of it. Please read this policy carefully. Your use of any part of our Website, our Products or our Services will constitute your consent to the collection, transfer, processing, storage, disclosure and other uses of your personal information in accordance with this Privacy Policy. If you do not agree with the terms and conditions of this Privacy Policy, please do not use our Website, Products or our Services.

In this Privacy Policy:

(a) “personal information” means information about you which personally identifies you or may reasonably be used to personally identify you;

(b) “sensitive information” has the meaning given to that term in the Act;

(c) “Products” means physical and digital products that Car Expert Pty Ltd and its partners may provide to you from time to time for free or for a fee;

(d) “Services” means the services set out on our Website (including the provision of a forum for users to research and ask questions regarding the purchase of a new vehicle) and such other services we provide from time to time (including physical test drives of vehicles);

(e) “we”, “us” or Car Expert” means Car Expert Pty Ltd ACN 636 729 836, a proprietary limited company trading under the name Car Expert and its associated entities as appropriate;

(f) “Website” means www.carexpert.com.au or any other website from time to time from which the Products and Services are promoted and/or delivered; and

(g) “you” means you and anyone acting on your behalf or with your implied authority.

As part of our Products and Services we connect users with Car Expert Team Members and associated entities for the purpose of recommending a new car for the customer. This inherently means that contact details of users will be provided to Team Members and associated entities under specific circumstances as confirmed and authorised by you or by accepting our terms and conditions of use during the registration or purchasing process.

Collection of your personal information

Car Expert collects and holds various types of personal information when you register a user profile, use our Products and Services or otherwise access the Website, including:,

(a) your name and contact details, including your e-mail address;

(b) usage data including information about how you use our Website, Products and Services;

(c) profile data including your username and password, your vehicle interests, preferences, feedback and survey responses;

(d) technical data including your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website;

(e) marketing and communications data including your preferences in receiving marketing from us and your communication preferences; and

(f) information necessary for or incidental to the provision of the Products and Services.

Quality and integrity of personal information

You are responsible for the quality, accuracy, and integrity of any information provided in your account details, profile or use of our Products or Services. If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you with the products and services you are seeking. You can update your personal information at any time by logging onto our Website and editing your account information and profile or by contacting us using the details set out below. We may still however store previously recorded data in archive for record keeping, security and audit purposes. You can view your updated profile at any time to confirm your edits have been made.